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Operator load

Active queue

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Threads still in motion

Needs sorting

Triage

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Threads waiting for a routing decision

Human checkpoint

Approval queue

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Drafts ready for eyes-on review

Low-risk lane

Automation

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Threads that can move toward rule-based sending

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Operator context

Why this thread matters

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Reply drafting

Draft queue

Operator notes

Approval and prompt deck

Audit trail

Recent operator activity

MVP boundary

Draft-first beats full autonomy.

Start with inbox triage, draft replies, and approval queues. Automate only the categories you can defend, explain, and roll back.

Build target

One operator shell, many workflows

Once email feels solid, the same portal shell can expand into calendar, sales follow-up, support triage, and personal admin.